YouTube 播放器現在會顯示被播放次數最多的片段,Premium 會員也將很快體驗到對應場景變換的視覺時間線功能。
I tried (and failed) to channel my inner Bezos
We live in an age where the power of narrative is so strong that it has become the defining way to build organizations, products and brands. In recent decades, the tech industry has presented itself as the savior to all of our problems, and now dominates so much of our culture as a consequence. And there is a quasi-religious fervor to this, especially when we look at the lionization of certain individuals, or the fact that paid-for-marketing-types are called “evangelists,” and the in-group mentality that forms afterward.
If the model for this sanctified tech guru was Steve Jobs, then its most recent exponent must be Elon Musk. Musk’s rise coincided with a vacuum left in the wake of Jobs’ demise, and his image – his personal brand – has been tweaked several times in the last two decades. Compare this footage from the turn of the century when he received his first McLaren F1 to a more recent clip from last year. And Musk’s savviest piece of personal branding is to make him an aspirational figure both as an engineer and entrepreneur.
Noted philosopher Andre Agassi once said that “image is everything,” and that was back in the days before social media. It’s something that I’ve been thinking about a lot recently after watching Apple TV’s WeCrashed. There’s a scene where Anne Hathaway’s character enlists the help of a personal branding expert who asks her, deep down, what sort of person she wants to be. It’s a scene designed to emphasize her inner turmoil at the time, but it got me wondering. Were these consultants invented for the purposes of the story, or do they really do exist?
It turns out that there’s a whole industry of people helping the titans of industry massage their personal brand. But branding, in this context, isn’t the same as styling or something similarly superficial. Its boosters would say it’s a combination of psychotherapy and marketing that, when done properly, is about resolving deep-seated internal conflicts in your psyche. And yes, you might need to pick a pair of shoes that test well with adults aged 29-45, but it’s a lot more about crafting a story around you, about you, which you can present to the wider world.
Branding consultant Lucy Freeman says that many of her clients reach their late ‘30s or early ‘40s and feel suddenly unmoored from their own personalities. “They come to this realization that [having reached a point of leadership in a company] they’ve let themselves disappear,” she said. That’s a problem, especially if they’re now expected to take on a more public-facing role and now need to “fight their way out of the company brand.”
Branding expert Am Golhar says that, often, it’s about how people “want to be perceived” that drives them to seek out help. Ed Zitron, owner of PR agency EZPR, agrees, saying that the point of personal branding is to gain “attention with the media,” so a person can “position themselves as good at, or smart, about something.” He added that “third-party validation is huge: You’d rather listen to a reporter that’s ostensibly done research on something than an ad or piece of marketing collateral.”
Emerge founder Emily Austen recruits a behavioral psychologist as part of her process, with a mission to help identify “what [the client’s] POV should, or could, be to have the space to say something others cannot.” She added that being seen as an “entrepreneur has become a status symbol,” a phenomenon supercharged by the ability to broadcast what you’re doing over social media. “It satisfies the [public] fascination with success, and it looks glamorous and exciting,” she said.
I also asked if it would be possible to drag some random from the street, My Fair Lady style, and turn them into a branding superstar. Golhar says that there’s “got to be something there,” citing the example of Gemma Collins, a British reality TV star who leveraged her larger-than-life personality on The Only Way is Essex to become a household name.
All of the people I spoke to described, in one way or another, a process whereby the figure looking to change has to first interrogate themselves. Golhar says that it’s about them going through an “alignment process [to discover] who they are.” Thought Leadership PR founder Helen Croydon added that the questions you ask people include “why they chose this career path” and what are their “talking points.” Before you can brand, or rebrand yourself, you need to understand what it is that you’re selling.
One common anxiety that clients share is the belief that they’re about to become a strutting diva. After all, executives don’t need a brand, which sounds a little too much like caring about what other people think of you, do they? (I mean, we all do care about what other people think about us, but it seems gauche to do anything so drastic as to do anything about that.) Freeman says that the process is more about re-discovering your “non-negotiables and absolute truths.”
Another thing that came up repeatedly was a desire for these figures to demonstrate that they were an expert in the subject matter at hand. “They do care about their image,” said Croydon, “but [they’re] more concerned with portraying professional expertise in their industry.” The hope is, as always, that the greater your esteem, the more you’ll be able to leverage that into future opportunities.
There are shortcuts, if you can afford it, that will help cut some of the time it would normally take to build your new brand. Croydon, for instance, explained that agencies will hire journalists to ghostwrite material on behalf of their clients. She herself employs a number of writers who can produce such content in the service of furthering someone’s brand. Not, she explains, because the individuals can’t do it themselves, but often they’re sufficiently time-poor that they need the help.
Zitron has made his name as a vocal critic of much of what the PR industry does and isn’t a fan of the idea of personal branding at all. “There isn’t an honest [process],” he said, “personal branding is intentionally choosing what you want to share with the world at large.” That, however, “involves hiding specific things, or intentionally obfuscating parts of your life so you look better or are accepted by more people.” “If you are building a narrative for a singular person that is not ‘this is their history and this is where they’ve got to in their lives,’ then you are intentionally misleading people.” Zitron added that while there is “nothing wrong with trying to present your best self,” which, of course, we’re all doing a lot of the time, there’s a problem if “you are doing so with malicious intent.”
But despite Zitron’s warnings, I did want to explore the world of personal branding, hell, it might even help me in my career. Freeman was kind enough to sign me up for a 90-minute session where we would delve into what exactly my personal brand was, and what it could be. She started by asking me questions about what I like, what my values are and what brings me joy. Then we moved on to questions about what I’d like to do more and less of, looking for problems in my day that I’d like to get past.
Then we spent a long time discussing, for instance, how my friends, family and co-workers perceive me – or how I think they do. These were, I’ll admit, hard questions, and there’s a noticeable pause when I’m asked Who do you tell yourself you are? The follow up was harder: Who are you afraid to tell yourself that you are? It was heavy stuff. Now, in any normal story, this is the point where I reveal I’ve got lots of good tips on finding my own personal brand to share with you. But that didn’t happen, mostly because, based on my responses, Freeman told me “you have never, actually thought about [your authentic self] for a second.”
Ah. Maybe it’s true, then, that in order to cultivate a personal brand that there has to be some nugget of raw something that can be shaped into something more effective. I wonder, too, if you don’t require a fairly hefty dose of self-belief, enough to propel you toward the idea of considering your brand in the first place. Clearly that is something I’ll need to work on.
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Tesla Autopilot under investigation following crash that killed three people
A recent Model S crash that killed three people has sparked another Federal probe into Tesla’s Autopilot system, The Wall Street Journal has reported. The National Highway Traffic Safety Administration (NHTSA) is conducting the investigation and said it’s currently looking into more than 30 incidents involving Tesla’s Autopilot.
The accident occurred on May 12th in Newport Beach’s Mariners Mile strip, according to the Orange County Register. The EV reportedly struck a curb and ran into construction equipment, killing all three occupants. Three construction workers were also sent to hospital with non-life-threatening injuries. Police declined to say whether Tesla’s Autopilot was involved.
Tesla is one of a number of automakers that have released Level 2 driver assistance systems designed to ease driving chores. Those systems are far from full self-driving (Level 4 or 5) though, and Tesla specifically instructs drivers to pay attention to the road and keep their hands on the wheel.
The NHTSA said last August that it was opening an investigation into Autopilot following 11 crashes with parked first responder vehicles since 2018 that resulted in 17 injuries and one death.
The NHTSA itself has been criticized by the National Transportation Safety Board (NTSB) for not ensuring automakers include the right safety features in their Level 2 autonomous vehicles. NTSB chair Jennifer Homendy has called Tesla’s use of the term “Full Self-Driving” for its latest Autopilot system “misleading and irresponsible,” saying “it has clearly misled numerous people to misuse and abuse technology.”
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Apple Store workers at the World Trade Center accuse the company of union busting
The Communications Workers of America has filed a second Unfair Labor Practice charge against Apple this week. This time, the labor union is accusing the tech giant of violating multiple federal labor laws at its flagship World Trade Center store. The complaint alleges that Apple interrogated workers at the WTC store regarding their “protected concerted activities.” Apple also allegedly monitored those activities, or at least made employees believe that they were being monitored. Based on the group’s filing, those incidents happened on or about May 3rd.
By May 15th, the group said Apple “unlawfully implemented” a rule at the store that prohibits employees from posting union flyers in work areas during their breaks. Further, it’s accusing the tech giant of conducting “captive-audience” speeches designed to discourage them from unionizing.
Earlier this year, Apple Store workers across the US started planning to unionize in an effort to get the company to increase their pay, which they claim isn’t keeping up with the cost of living. Apple reportedly hired anti-union law firm Littler Mendelson, which counts Starbucks and McDonald’s as clients, in response. According to a Motherboard report, the company also recently started arming its Store managers with anti-union talking points. They were apparently instructed to tell employees that they could lose career opportunities, as well as personal time off and work flexibility, if they join a union.
The Communications Workers of America also filed an Unfair Labor Practice complaint against Apple on behalf of workers at the Cumberland Mall store on May 17th. In it, the group accused the company of holding mandatory captive audience meetings regarding the upcoming union election for the Atlanta location that’s scheduled to take place in early June.
Tim Dubnau, CWA’s Deputy Organizing Director, said:
“Apple retail workers across the country are demanding a voice on the job and a seat at the table. Unfortunately, and in contradiction to its stated values, Apple has responded like a typical American corporation with heavy-handed tactics designed to intimidate and coerce workers. The best thing Apple can do is allow workers to choose for themselves whether or not they want a union. When we learn of situations where Apple is violating labor law, we intend to hold the company accountable and help the workers defend their rights under the law.”
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