The Switch is a real success: with more than 100 million consoles sold worldwide, it has established itself as a benchmark in the video game market.
But this success also has its own setbacks: Nintendo is also hustled over the Drift problem which concerns its console’s controllers. Prosecuted in several class action lawsuits, Nintendo was forced to pay for repairs even out of warranty, free of charge…
According to Kotaku, the situation would be such that repairers certified by Nintendo would be overwhelmed with repair requests. Interviewed, the former manager of United Radio in New York explains that in 2018 “thousands of Joy-Con arrived every week”.
The structure was forced to dedicate an entire work area to the repair of Joy-Con and to hire temporary workers with a very high turnover. The situation was chaotic and the repair of Joy-Con was described as “a real hell” with a frantic pace which affected the quality of the supervision and staff training processes, resulting in a significant number of complaints and various problems. ..
In 2021, Nintendo half-acknowledged the design defect, stating that the Joy Con suffered from premature wear and that it was complex to permanently resolve the problem.
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