The man bought a new Toyota Senna and found traces of repainting, and asked the 4S shop to refund one and lose three.

The new car encountered paint problems, which also made the owner Mr. Wang very upset.

According to Headline News,On May 18, Mr. Wang picked up a GAC ​​Toyota Saina at Changchun Zhongsheng Automobile Sales and Service Co., Ltd. with a landing price of 354,800 yuan.On May 21, he found traces of touch-up paint on the right rear side of the vehicle.

He asked a friend of the second-hand car for identification, and tested it with a paint film tester, and found that there were indeed traces of touch-up paint, saying that the car had an accident.

Mr. Wang said that when he was looking for a theory from a salesperson,The other party said that there may be a bump in the transportation process from the manufacturer to the 4S store, and immediately agreed to replace Mr. Wang with a new car.

However, Mr. Wang felt that the 4S store was suspected of defrauding consumers, and the law stipulates that one refund will be paid for three. “

In this regard, Manager Liu, who is in charge of after-sales at 4S, said that the 4S store has staff dedicated to connecting with the media, and the staff will be contacted later; but at present, the 4S store has not responded.

Some lawyers pointed out that the 4S shop is obliged to provide Mr. Wang with real and comprehensive product information to ensure that the vehicles sold meet the quality standards of brand new vehicles.

If the car had an accident before Mr. Wang’s purchase, and the 4S shop did not inform him, Mr. Wang mistakenly thought it was a new car without damage and made a purchase decision, then it can be considered that the 4S shop has concealed behavior and subjective intention, which is in line with fraud constituent elements.When the consumer fraud is constituted, the 4S store shall bear the punitive compensation liability of “refund one for three”.

Hashtag: Toyota Saina 4S shop