Customer support is an industry with one of the highest churn rates in the United States. According to one estimate, nearly 30-45 percent of call center agents move out of an organization within a year. This is not a good sign for an industry that requires its workers to be extensively trained in order to do a good job. Retaining customer support agents for a more extended period not only brings down your hiring and training costs but also provides your customers with a better support experience, thanks to an experienced workforce resolving their problems. Q1 2022 hedge fund letters, conferenc…