Marketplace Wildberries made the return of goods paid for almost all buyers. Told about it RBC with reference to the discussion in VK group Wildberries.
When placing an order, a notification is displayed that the cost of returning the goods will be 100 rubles. This money will be written off if you do not receive the goods, refuse to receive it at the point of issue (for example, because you did not like it) or take it home and return it later.
Wildberries mainly charged return money from customers who order a large volume of the same type of goods, return most (or all) of them, and have a low buyback percentage. Previously, the return fee was 50 rubles per item, but could be higher for remote regions.
It is known that Wildberries has been testing paid returns for a couple of years in order to reduce the cost of logistics and storage of goods. There is nothing illegal about this practice, although it is not very transparent, since consumer protection law provides for charging the buyer for the return shipment of a quality product. Now Wildberries users have noticed that a fee is charged for the return of both high-quality goods and those in which flaws are found. This is against the law, since the cost of returning such goods lies with the seller or the marketplace.
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