Kotaku published an article stating that a company called “United Radio” in Syracuse, New York, contracted the maintenance task of the Joy-Con handle of Nintendo’s Switch game console in North America. Skills are not high.
After that, as more and more faulty handles became more and more, the old duty gave up, and the United Radio Company was required to carry out parts-level repairs for each set of handles, and 90% of the faulty handles had to be repaired within four days from the date of receipt. United Radio is always busy, and has had vicious incidents of wrongly dispatching customer repair parts.
A player complained that the Switch he received was not his own, and had someone else’s account information on it, and the 90 hours of “Zelda Breath of the Wild” game time he invested was wasted, he told the maintenance unit and Nintendo. Strong dissatisfaction (the game cloud save is not supported for a long time).
So United Radio has introduced a new policy. If the serial number of the machine cannot be determined, the Switch will be wiped to the factory state to avoid a lawsuit for leaking user personal data.
Maintenance company executives revealed that they received thousands of problem controllers every week, and a new workshop was needed to repair Joy-Con controllers. In order to reduce labor costs, United Radio outsourced maintenance workers to labor dispatch companies, who often send Vietnamese workers who hold work visas but do not speak English, accounting for more than 60%.
Due to the serious loss of personnel, many people ran away with buckets within three months, resulting in generally inexperienced maintenance personnel. There are very few employees who can communicate in English, and they are promoted to trainers or even regular employees of United Radio.
In addition, Lego is working hard to develop the game peripheral market. To celebrate the 50th anniversary of the birth of Atari, LEGO has prepared an Atari 2600 classic set 10306 for players. It is unclear whether this configuration contains a unique villain.
Unofficial sources indicate that the 10306 will be the first to be sold on the official website in August this year, priced at $200, and will be available to retail channels in January next year. LEGO has previously sold NES sets (71374) in the same way.
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