Chery Little Ant’s new car was powered off when it hit the road. 4S shop: It is impossible to return the car

As soon as the new electric car was bought and put on the road, the power was cut off on the road. After the repair, the power was cut off again just after the door of the 4S store was opened. As a car owner, do you dare to drive such a car with confidence?

On April 18, according to the “Henan Metropolitan Report”, according to the owner of the car, Mr. Lv, this Chery Ant was a new car he bought at the 4S store of “Chery New Energy Luoyang Laizhinuo”.I bought a car on April 7th, and went to register on April 8th. However, during normal driving on April 9th, a fault suddenly appeared on the instrument panel “power failure is too low”, and then the vehicle lost power instantly and stopped in the middle of the road. .

The same failure occurred on the vehicle on April 10. After the 4S shop overhauled it, the 4S shop replaced the trip computer for the car on April 11, but the failure occurred again the next day, and the car was kept on the 4S. shop.

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In the follow-up, the 4S shop did not try to fail, and only repaired it for 3 days. It told the owner that it met the delivery standards, and asked Mr. Lu to drive the car away.But what Mr. Lu never expected was that, just after he left the door of the 4S store, the power was suddenly cut off.

Mr. Lu said that at that time, he drove to the kindergarten to pick up the child, but the vehicle was suddenly powered off and stopped on the road. If there was a rear-end collision at this time, it would also cause harm to his personal safety.

Mr. Lu couldn’t control his emotions at the moment, and shouted loudly: How do you feel when this kind of safety accident occurs in the car, and it has occurred more than twice in total, causing you to buy a new car and suddenly power off. Please respect the consumers, I bought the car to drive, not to break down.I want to return the car now, and now I am extremely disappointed with Chery’s service attitude, including the manufacturer!

At that time, the relevant person in charge of the 4S shop promised in front of the reporter’s camera to give the owner an accurate answer at 6 pm on the day of the interview.

To everyone’s surprise, after two days, the 4S store has not told Mr. Lu anything, nor has he contacted him.

Afterwards, Mr. Lu contacted the 4S shop again and asked to return the car, but the person in charge of the other party firmly said, “I tell you, we will definitely follow the “three guarantees method”, you think that returning the car complies with the three guarantees method, but we think it does not. , We have not repaired the power failure, and it is in the testing stage, so it is not possible to return the car if the power failure has not repeated many times!”

The communication between the two parties was always unpleasant. After that, Mr. Lu, accompanied by reporters, interviewed the person in charge of the 4S store. The other party said that there are three options:

1. Vehicles are repurchased according to depreciation;

2. After repairing, apply to the manufacturer for financial compensation;

3. According to the “Three Guarantees Law” of automobiles, if they think it is the standard for returning and exchanging cars, they can go through legal procedures and return or exchange cars in accordance with the “Three Guarantees Law”.

But in the end,The owner did not return or exchange the car. Chery 4S shop repaired the vehicle and provided the owner with a scooter, waiting for the vehicle to be repaired.

Afterwards, the car owners expressed their gratitude to the media. If the media hadn’t given them a piece, the Chery New Energy 4S store would only shirk their responsibilities, and the matter would not have been resolved so quickly.

At present, Chery manufacturers have not responded to the specific power outage of the vehicle and the matter, and will continue to pay attention to it.

Hashtag: Chery Electric Vehicle Rights Protection