On a Friday afternoon in the summer of 2019, Chicago resident and ride-share driver Teddi Burgess picked up a couple of passengers from Portillo’s in River North, a northern neighborhood of Chicago. As the ride got underway, one passenger in the front of Burgess’ car started yelling. When Burgess asked the other in the rear seat if they could help calm the front passenger down, that person also began yelling at Burgess telling her to stop talking and “just drive.” Burgess told the pair she was going to end the trip, and the passenger in the back responded with threats of smashing out her car w…