By the end of 2023, 12345 and 110 will be fully interconnected

IT House reported on May 18 that the General Office of the State Council recently issued the “Opinions on Promoting the Efficient Linkage of the 12345 Government Service Convenience Hotline and the 110 Alarm Service Desk” (hereinafter referred to as the Opinions).

request for comments,By the end of 2022, the efficient docking and linkage mechanism between 12345 and 110 will be basically established in all regions12345 to promote the coordinated and efficient performance of duties by departments, to resolve non-urgent demands involving government management and services in a timely manner, to 110 to crack down on illegal and criminal activities in accordance with the law, to deal with emergency situations in a timely manner, and to better maintain social order. Before the end of 2023, fully realize the interconnection of 12345 and 110 platforms and the sharing of relevant data resources, and continuously improve the standardization, specialization and intelligence of docking and linkage work.

12345 is a convenient hotline platform for local people’s governments to accept non-emergency requests from enterprises and the public for government management and services. 110 is an alarm service platform for public security organs to accept and deal with enterprises and the public’s alarm, emergency assistance and police complaints. In order to promote efficient docking and linkage, the opinions clearly establish and improve the docking and linkage mechanism.

First, establish a sound transfer mechanism. 12345 or 110 in each region receives matters that are clearly within the scope of the other party’s acceptance by telephone, and transfers them to the other party for acceptance in a timely manner by one-key transfer. If the responsible unit is unclear or the responsibilities overlap, you can learn about the specific appeal through three-party calls (appellant, 12345, 110), and then 12345 and 110 negotiate to determine the acceptance platform. The platform for the public’s appeal will be accepted first. If there is an emergency that endangers personal and property safety and public safety, 110 will dispatch the police to deal with it first. 12345 or 110 Receive matters that are clearly within the scope of the other party’s acceptance through Internet channels, and can transfer them online to the other party for acceptance. For matters that are clearly not within the acceptance scope of 12345 and 110, the operator should provide reasonable guidance and explanation.

The second is to establish and improve the daily linkage mechanism. When 110 in each region receives a conflict or dispute that may lead to illegal crimes, especially violent incidents and personal extreme incidents, the police shall be dispatched to deal with it immediately, and those within the scope of 12345’s acceptance shall be forwarded to 12345, and 12345 shall promptly transfer the appeal to the local government and relevant functional departments Handling, carrying out joint mediation, and promoting the resolution of the source of contradictions and hidden dangers. 12345 receives clues that affect social stability and transfers it to 110 for disposal as soon as possible. If the 12345 work order organizer finds that conflicts and disputes are intensified, the situation is difficult to control, or involves illegal crimes, it should cooperate with 110 to send police to deal with it.

The third is to establish and improve the emergency linkage mechanism. 12345 and 110 in all regions must establish an emergency linkage mechanism with emergency hotlines such as 119, 120, 122 and public utility service hotlines such as water, electricity and heat to ensure that in the event of natural disasters, accident disasters, public health incidents, social security incidents and other emergencies Incidents can be quickly responded to and handled efficiently, providing more timely, professional and efficient emergency rescue services for enterprises and the public. At the same time, it is necessary to establish and improve the emergency linkage mechanism between 12345 and 110. In case of emergencies, the emergency linkage plan should be activated in time. When there is a serious shortage of telephone agents, the superior government service hotline management agency and the public security organ will coordinate and coordinate the remote telephone agents in other areas to provide them. support.

The fourth is to establish and improve the consultation and exchange mechanism. All regions should establish and improve the 12345 and 110 consultation mechanisms. For high-frequency appeals with unclear responsibilities and jurisdictional disputes, they should promptly convene relevant functional departments for research and consultations, clarify their responsibilities, clarify their jurisdiction, and formulate disposal norms to ensure that Enterprises and the masses demand that someone manage and manage them well. At the same time, establish and improve the regular communication mechanism between 12345 and 110, report the work operation, and timely study and solve the problems existing in the docking and linkage work. Where conditions permit, they can send staff to each other’s platforms to effectively improve the efficiency of docking and linkage work.