Some users are reportedly claiming in a lawsuit that Amazon has made canceling service subscriptions too difficult and unnecessary confusion, a practice they say the internet retailer is doing in violation of California Provisions Regarding Automatic Renewal Services.
The lawsuit, filed in federal court in San Francisco by three California residents, alleges that they signed up for free trials of Amazon’s services, but the company converted those services into paid subscriptions without their consent.
Amazon offers its users paid subscriptions to numerous services, including Amazon Prime with free shipping, Prime Video, Amazon Music, and Kindle Unlimited, among others.
California’s auto-renewal laws, like those in other states, require businesses to make sure customers know what they’re going to do before they hit the subscribe button.
The users claimed that Amazon violated California law by not proposing auto-renewal terms in a “clear and conspicuous manner,” charging credit cards without “first obtaining affirmative consent,” and not sending users a notification , without a clear explanation of the renewal terms and how to cancel the subscription.
Amazon did not immediately respond to a request for comment.
The three plaintiffs sought to represent all those in the state who paid for Amazon renewals. They asked the court to declare Amazon’s practices unlawful and order the company to pay actual, compensatory and punitive damages to class members.
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